Returns are not fun for anyone!
In order to avoid being in this situation, we would like to encourage you to reach out to us in case you are unsure about the fit or size of a product. We are here to help you find the perfect fit and can recommend you which shoes would be a better fit for a certain foot types.
We are available on chat on the online store most of the daytime, and if for any reason we are not online immediately we try to always respond within the same day.
We are also reachable on Whatsapp +352 691 540 164 for questions or if you wish to see a close up picture of any product.
Refund & Return Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.
Returns
You may return items within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
Return Shipping
Please note that return shipping costs are the responsibility of the customer. We are happy to send you a replacement product though if you wish to get the right size.
Refunds
Once we receive your return and inspect the item, if approved, we will refund you for the items returned within 3 business days. If your return is not approved, we will contact you by e-mail.
If you have any questions about your return or need assistance, feel free to contact us at as@mintmouse.lu or feel free to call/Whatsapp us at +352 691 540 164.
Thank you for shopping with us!